Refunds and Returns
Quality Human Hair makes ordering your wig online a stress-free experience by offering a “client-focused” guarantee. We strongly believe in all of our Wigs ans Products as we only work with the market leaders and suppliers of our industry. If for any reason you are not completely satisfied with your order we do offer a refund: excluding the cost of return postage and a 5% administration fee, as long as the following conditions are met.
- A wig cap must be worn when trying your new wig or hair piece on, this is for health and hygiene reasons. Wigs caps can be purchased from our online store or you may use one of your own.
- All tags and labels must not be removed from any of our wigs or hair pieces when trying on, as soon as you remove either a label or tag we are unable to accept your return.
- The wig or hairpiece must not:
- Have been worn – only to try on
- Cut or Styled
- Coloured
- Brushed
- Washed
- Sprayed with any wig products or hair spray
- Had any contact with food smells, perfume or cigarette odours.
4. The wig or hairpiece must be returned with all the original packaging still intact and undamaged.
5. We reserve to right to refuse refunds if a client repeatedly requests refunds on subsequent orders, we also reserve the right not to supply future goods to the client concerned.
6. A maximum of two refunded items per order.
7. We cannot refund any returns that are lost in transit. We recommend you return any items via a recorded or special delivery service. Hair to Ware cannot accept any liability for items that are lost or damaged in transit – the client is responsible and will incur the fee, for the return carriage of the item/items.
8. The order is canceled within 14 calendar days of signing for or receiving the order. Under no circumstances will a refund be issued, unless this condition is met.
9. We aim to process returns within 10 working days of receiving the returned item, however, at busy times, this may take longer. No funds will be refunded to the client until we are in receipt of the item/items. This does not affect your statutory rights as governed by English Law.
10. A 5% administration fee applies to all refunded items, we apologize for this but it is also to cover the transaction fees we are charged.
11. This return policy relates to an online order and is in no way linked to an in
salon purchase. Your return/refund rights regarding an in salon purchase will be explained to you during your initial consultation.
12. Quality Human Hair will have the final decision on accepting or declining a refund if we feel any of the above points are not met. The client will receive a full explanation via email should Quality Human Hair deem refund conditions have not been met.
The following items cannot be returned:
- Wigs and Hair Pieces placed as a special order
- Made to Measure Wigs and Hair Pieces
- International orders (outside of the Kenya)
- Online Sale items
- Wig care Products and Accessories.
You must Contact Us to request a return. A refund request reference number will be issued by a member of the Quality Human Hair team. This must be obtained before any item can be returned. Please Call Us to obtain a reference number.
Call Us
+254722470791
+254735735131
Visit Us
Pick & Go Mall Shop04H
Moi Ave, Nairobi, Kenya.
Write Us
info@qualityhumanhairke.com
qualityhumanhairke@gmail.com
